At QuikServPro L.L.C-FZ, we aim to provide transparent, reliable, and client-focused services. This policy outlines the conditions under which refunds or cancellations are applicable.
1. Adherence to Appointment Timeline
If QuikServ Pro fails to meet the agreed appointment timeline, a refund will be issued.
⚠️ Note: Refunds exclude Visa Fees and the Knowledge/Processing Fee.
2. Refund Processing Time
- Approved refunds will be processed within 1–2 weeks via Bank Transfer to the client’s designated account.
- Clients will be notified in writing once the refund is initiated.
3. Cancellation Policy
Clients may cancel their service request under the following terms:
- Before Processing Begins: If a cancellation is requested before any documentation or application processing has started, only the Visa Fee (if paid in advance) may be refundable. The Knowledge/Processing Fee (AED 500) remains non-refundable.
- After Processing Begins: Once processing has commenced, no refunds will be provided for Visa Fees, Service Charges, or Processing Fees.
4. Non-Refundable Circumstances
Refunds or cancellations will not be granted in the following cases:
- Change of mind or personal decision by the client during the process.
- The Knowledge/Processing Fee of AED 500, which is strictly non-refundable.
- Delays or refusal of visa issuance due to client-provided incomplete, false, or inaccurate information.
5. Embassy/Consulate Discretion
The final decision regarding visa approval lies solely with the respective Embassy or Consulate.
- Visa refusals, rejections, or delays due to Embassy/Consulate discretion are not grounds for refunds or cancellations.
6. Contact Us
For any inquiries regarding this Refund & Cancellation Policy, you may contact us:
📍 Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
📞 Phone/WhatsApp: +971 52 241 9288
✉️ Email: info@quikservproae.com
